The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.
- Gather customer complaint details and expectations.
- Perform vehicle walk around inspection, verify vehicle information.
- Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
- Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
- Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
- Establish “promised time” based on shop workflow, communicate with foreman.
- Establish customer’s method of payment. Obtain credit approval, if necessary.
- Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
- High school diploma or general education degree (GED).
- One year service experience; or equivalent experience and/or education.
- Appropriate manufacturer training.
- Valid CDL license.
- Driving record that will allow insurability by the company’s carrier.
Rush Enterprises (NASDAQ: RUSHA & RUSHB) operates the largest network of heavy and medium- duty truck dealerships in North America. Its current truck operations include a network of locations located throughout the United States. These dealerships provide an integrated, one-stop sales and service of new and used heavy- and medium-duty trucks and construction equipment, aftermarket parts, service and body shop capabilities, chrome accessories, tires and a wide array of financial services including the financing of truck and equipment sales, insurance products and leasing and rentals.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled