The Warranty Administrator is responsible for preparing, recording, and submitting warranty claims to central warranty, to the factory and/or distributor and reconciling them accordingly.
Rush Truck Centers is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, shareholders, vendors and our people.
We offer a rewarding career with a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Rush Enterprises is always looking for good people to join our team.
- Process warranty claims on a timely basis for each franchise or distributor.
- Separate warranty repairs, create splits in the business system as appropriate.
- Review technician comments on repair operations, verify correct and complete for warranty submission.
- Review parts on repair operations are correct and engage the appropriate parties for to ensure corrections are made when applicable.
- Maintain competency in understanding OEM SRT times, challenging all parties to ensure all time is accounted for as approved for all RO line items.
- Engage Foremen, OEM District Service Manager, and District Technical Manager as needed to ensure all appropriate entry or adjustment of technician time in the business system according to standard and agreement.
- Code warranty repairs in the business systems to create claims.
- Return open non-warranty repair operations to Service Administrator for invoicing or invoice to customer accounts.
- Communicate with Central Warranty on resubmission for all rejected claims promptly or receive authorization to write them off.
- Track and/or store warranty parts up to final claim resolution.
- Verify parts have been shipped to the factory or distributor and provides parts/cores scrap list.
We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
- High school diploma or general education degree (GED).
- Three months related experience and/or training; equivalent combination of education and experience.
- Appropriate manufacturer training.
Rush Enterprises (NASDAQ: RUSHA & RUSHB) operates the largest network of heavy and medium- duty truck dealerships in North America. Its current truck operations include a network of locations located throughout the United States. These dealerships provide an integrated, one-stop sales and service of new and used heavy- and medium-duty trucks and construction equipment, aftermarket parts, service and body shop capabilities, chrome accessories, tires and a wide array of financial services including the financing of truck and equipment sales, insurance products and leasing and rentals.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled